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Be ready to discuss customer de-escalation, how you learn product catalogs quickly, and examples of supporting retail or service teams. Review Lotte’s travel-retail presence and recent Changi / duty-free brand activations so you can speak concretely about the environment.
Strong fit if you enjoy structured support work, accurate product communication, and a high-traffic travel-retail setting in Singapore. Less ideal if you want remote-only work or deep engineering/product-management scope—this listing is support-focused at LOTTE Travel Retail Singapore.
As a Product Support Assistant at LOTTE Travel Retail Singapore, a typical day centers on helping store and customer-facing teams with product questions, stock and display issues, and brand promotions in a duty-free / travel-retail setting.
Build clear written and verbal support skills, product knowledge for travel-retail categories, and basic CRM or ticketing habits. Familiarity with retail operations, promotions, and calm issue handling under busy airport footfall is more relevant here than formal certifications (none specified for this listing).
No. The listing marks remote as 0 and the location as Singapore, so plan for on-site work.
It is the local travel-retail entity (see Companies.sg) under the broader LOTTE business group, operating in duty-free and airport retail.
No certification family or paid resources were provided for this role; interviewers will likely prioritize support skills and retail product knowledge over named certs.
Website: lotte.co.kr
Public cache only — not an employee review.
Product Support Assistant - Changi Airport at LOTTE Travel Retail Singapore in Singapore What This Role Involves The role of a Product Support Assistant involves receiving incoming deliveries, labeling, picking, packing, and transferring stock across stores and terminals. You will conduct regular stock checks to ensure inventory accuracy and complete all related documentation accurately. Replenish store displays, maintain visual merchandising standards, and support online order fulfillment (e.g., IShop Changi). Inspect items for defects and follow procedures for returns or replacements. What You'll Do Receive and process incoming deliveries efficiently Label products accurately for easy identification and tracking Pick, pack, and transfer stock between stores and terminals Conduct regular stock checks to maintain accurate inventory levels Complete all related documentation correctly and in a timely manner Replenish store displays with fresh products as needed Maintain high standards of visual merchandising across the stores Support online order fulfillment processes, including IShop Changi Inspect items for defects or issues and follow procedures for returns or replacements Requirements Full-time employment with no remote work option Attention to detail in handling inventory and documentation Ability to work efficiently under pressure and meet deadlines Strong organizational skills for managing stock and displays Good communication skills for interacting with colleagues and customers Basic knowledge of retail operations and inventory management Why Join LOTTE Travel Retail Singapore Joining LOTTE Travel Retail Singapore offers you the opportunity to work in a dynamic environment, providing excellent customer service. You will be part of a team that values teamwork and professional growth. Enjoy competitive benefits and opportunities for career advancement within the company. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-03 UTC · getajob.ai