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Strong fit if you enjoy owning application product outcomes for customer-success teams inside an analytics/CX SaaS company, and you can translate messy operational needs into a clear, prioritized roadmap.
As Product Owner for CSM Applications, you would own backlog and roadmap for tools that support customer-success workflows on Contentsquare’s experience platform. Expect prioritization with CSM, product, and engineering; clarifying requirements for analytics-driven features; and shipping increments that help customers act on journey insights.
Strengthen agile product ownership (backlog, discovery, outcomes), stakeholder management with Customer Success, and fluency in digital analytics/journey concepts used in Contentsquare-style products. No certification list or costs were supplied for this role family.
It analyzes user behavior on sites and apps and provides insights and feedback tools to improve digital experience (Wikipedia).
The listing marks remote as no and location as United States; confirm hybrid/onsite details with the employer.
Typically the product surface used by or for Customer Success—backlog, prioritization, and delivery of features that help customers get value from the platform.
Website: contentsquare.com
Contentsquare is a French artificial intelligence company founded in 2012 by Jonathan Cherki. This company helps to track user behavior on websites and apps, providing actionable insights through reports and feedback tools to optimize user experience. It has its headquarters in Paris, France. It is supported by the French government as most advanced French start-ups.
Public cache only — not an employee review.
Contentsquare is hiring a full-time Product Owner – CSM Applications based in the United States to help our Customer Success organization operate smarter and scale faster. If you thrive at the intersection of product strategy, business analysis, and hands-on systems delivery, this role puts you at the heart of how we equip CSM teams to deliver value. About the Role As Product Owner for CSM Applications, you'll act as the primary business owner of the tools that power our Customer Success teams across the entire customer lifecycle. Sitting within Post-Sales Applications, you'll set the vision, shape the roadmap, gather requirements, and align cross-functional partners to turn business goals into shipped outcomes. While CSM Applications Admins manage most system configuration, you'll roll up your sleeves and lend hands-on support whenever it keeps delivery on track. Key Responsibilities Own the vision, roadmap, and backlog for CSM Applications, keeping them aligned with Customer Success priorities. Translate business needs into crisp requirements, user stories, and acceptance criteria. Plan sprints and prioritize work alongside CSM Applications Admins, safeguarding quality and on-time delivery. Design and refine Customer Success processes and workflows. Partner with Operations, CS leadership, cross-functional teams, and end users to drive adoption, communicate releases, and enable users. Build release plans and clearly convey timelines, impacts, and expected outcomes to stakeholders. Define and monitor success metrics to measure impact and steer future roadmap decisions. Handle day-to-day user support, including troubleshooting, ad-hoc customizations, workflow tweaks, and user administration, security, and permissions. Track system performance, usage, data integrity, and activity to guide ongoing platform improvements, and stay current on new features and industry best practices. Qualifications 3–5 years of experience with solid grounding in the SaaS business model and core customer success metrics. Bachelor's degree, or equivalent experience in a relevant field such as Customer Success Operations, Enterprise Applications, Product Ownership, or Business Analysis. Hands-on experience administering Gainsight or a comparable Customer Success Platform. Proven ability to turn business processes into system requirements and solution designs. Familiarity with Agile practices, including sprint planning, user story creation, and backlog management. Experience in Customer Success and partnering with cross-functional…
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