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Be ready to explain Arc'teryx use-cases (alpine, urban wet weather, trail), walk through a mock fit consult, and show comfort with technical specs without jargon overload. Ask about training, store goals, and how Product Guides partner with the broader retail team.
Strong fit if you like technical outdoor gear, patient customer education, and NYC retail energy. Thin DATA on pay, culture scores, and growth paths—treat this as product-and-location oriented, not a full employer dossier.
As a Product Guide for Arc'teryx in New York, expect floor time helping customers match technical shells, layers, and footwear to conditions and fit; demos of features (waterproofing, layering systems); stock and visual standards; and feedback loops to the store team on what sells and what confuses guests. Days are guest-facing, product-deep, and pace-heavy in a flagship-style outdoor retail setting.
Build product literacy (GORE-TEX-class shells, layering, footwear), consultative selling, and fit coaching. No certification list or costs are provided in DATA/CERTS for this role family.
No. The listing is on-site in New York, New York (remote = 0).
Guide guests through technical product choices—fit, weather systems, and use-case—rather than pure transaction-only retail.
See product and program pieces such as the Groundwork program and jacket/shoe reviews in major lifestyle and running outlets.
Product Guide at Arcteryx.com - New York, New York What This Role Involves Your opportunity to be the face of our brand on the retail floor, delivering an unforgettable experience to our guests. You will inspire the evolution of our brand as we commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our products perform. You prioritize your connection with nature and celebrate others doing the same. Day-to-Day Responsibilities Deliver an unforgettable experience to guests on the retail floor. Inspire the evolution of our brand through bold objectives in stores and communities. Show product knowledge authentically to guests and recommend products based on their interests and needs. Prioritize personal development, both professionally and personally, while celebrating the achievements of others. Recognize that we create a better world together. Who We're Looking For We are looking for someone who is product-obsessed, seeking opportunities to get outside and test our products. You should have a deep connection with nature and be passionate about sharing this experience with others. A commitment to personal development and celebrating the achievements of colleagues is essential. About Arcteryx.com At Arcteryx, we are committed to bold objectives both in stores and communities. We prioritize our connection with nature and celebrate those who share this passion. Our product guides play a crucial role in delivering an unforgettable experience to guests on the retail floor. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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