Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you enjoy retail floor energy, product advice, and relationship selling to pros and homeowners—not a desk-only sales job. Less ideal if you prefer fully remote work or pure cold-call B2B without in-store customer traffic.
As Pro Customer Service/Sales at a Home Depot store, you help professional and DIY customers find products, quote prices and availability, and compare service options. You may follow up after purchases, handle credit or order questions, and stay current on promotions and product lines so contractors leave with the right materials and next steps.
No—the listing is for on-site work in Belton, Cass County, Missouri.
Helping customers (especially pros) with products, pricing, availability, and ongoing support after the sale at Home Depot.
HubSpot Academy’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
Website: homedepot.com
The Home Depot, Inc. is an American multinational home improvement retail corporation which sells tools, construction products, appliances, and services including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. In fiscal 2024, the company reported $159.5 billion in revenue and approximately 470,100 associates. The company is headquartered in Cobb County, Georgia, with an Atlanta mailing address.
Public cache only — not an employee review.
Home Depot is hiring a full-time Pro Customer Service/Sales professional at our Belton, Cass County location. In this role, you'll be the trusted resource for contractors, property owners, and commercial clients seeking expert guidance, efficient service, and tailored solutions for their projects and business needs. About the Role The Pro Customer Service/Sales position is central to the Home Depot Pro customer experience. You'll support professional builders, remodelers, maintenance teams, and business owners throughout their entire journey with us—from order placement through delivery and beyond. Your expertise and responsiveness will build lasting relationships that keep pros coming back. What You'll Do Assist professional customers with product selection, availability, and ordering for construction, renovation, and maintenance projects Process orders accurately and efficiently, coordinating delivery and pickup options to meet customer timelines Manage safe loading operations and verify that materials meet job specifications Provide expert product knowledge and recommendations tailored to each customer's specific application and budget Develop relationships with regular professional accounts and identify opportunities for additional business Resolve customer concerns and coordinate solutions that keep projects on schedule Work collaboratively with warehouse, delivery, and store teams to ensure seamless service What We're Looking For Experience in customer service, sales, or a role serving contractors or commercial customers (retail or construction-adjacent environments preferred) Strong communication and interpersonal skills—you're comfortable explaining technical product details clearly Ability to multitask and prioritize in a fast-paced environment serving multiple customers Basic computer skills and comfort learning our ordering and inventory systems Reliability and a team-oriented mindset with a commitment to professional customer service Willingness to learn Home Depot products, services, and the construction industry About Home Depot Home Depot is the world's largest home improvement retailer, serving millions of customers every year through our stores, online channels, and dedicated Pro programs. We're committed to helping professionals build, remodel, and maintain properties with quality products, expert advice, and reliable service. How to Apply If you're ready to join the Pro team and drive customer success at Home Depot in Belton, Cass County, apply through this listing today.
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