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Prepare examples of multi-stakeholder analysis, validating estimates against actuals, and handling scope changes with partners. Walk through a structured approach to a messy brief for a customer-facing government service.
Strong fit if you enjoy rigorous analysis, cross-team influence, and public-sector customer outcomes at principal level in Australia-based NSW government work (not flagged remote).
As a Principal Analyst at the NSW Department of Customer Service, you lead analysis that shapes customer-service decisions. A typical day mixes deep review of documentation and data, sessions with delivery and policy stakeholders, and recommendations on cost-effectiveness, estimates, and process changes. You track outcomes against plans, help resolve estimate or scope issues, and brief senior leaders on clear next steps.
Prioritise quantitative estimating, historical cost analysis, stakeholder facilitation, and tendering or negotiation process skills. Practise turning documentation into clear cost and labour assessments and tracking actuals versus bids. No certification resources were supplied for this listing.
The listing is Australia-based and not flagged as remote.
Related analyst tasks often include estimate preparation from documentation, cost-effectiveness tracking, and resolving issues with stakeholders.
See O*NET 13-1051.00 for the Analyst-related summary used here.
Public-domain labor data — prepare examples for 2–3 of these.
Principal Analyst, NSW Department of Customer Service, Australia What This Role Involves The Principal Analyst role at the NSW Department of Customer Service involves establishing IPART’s new embedded networks regulatory function and delivering stronger protections for customers in NSW. You will leverage your regulatory, compliance, stakeholder engagement, and systems-thinking skills to support a new and evolving regulatory framework. Key Responsibilities Help establish the regulatory function of IPART’s new embedded networks initiative Ensure robust protections for embedded network customers in NSW Utilize regulatory, compliance, stakeholder engagement, and systems-thinking skills effectively Contribute to a collaborative Regulation & Compliance team focused on the evolving regulatory landscape Qualifications Key qualifications for this role include: Strong background in regulatory analysis, compliance, and stakeholder engagement Experience with systems-thinking and complex regulatory frameworks Excellent communication and interpersonal skills to engage stakeholders effectively A collaborative mindset and ability to work within a team environment Working at NSW Department of Customer Service The NSW Department of Customer Service is committed to delivering exceptional public service. As part of this team, you will have the opportunity to contribute to the development and implementation of regulatory policies that impact millions of customers in NSW. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. The NSW Department of Customer Service is an equal opportunity employer and encourages applications from diverse candidates.
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