Pharmacy Customer Service Associate

Walgreens is hiring a full-time Pharmacy Customer Service Associate at its Higley, Maricopa County location — a front-line role that blends retail customer service with hands-on pharmacy support.

About the Role

As a Pharmacy Customer Service Associate at Walgreens in Higley, you'll serve as a key point of contact for customers navigating both the retail floor and the pharmacy counter. Working under the direct supervision of a licensed pharmacist and in compliance with all applicable state and federal pharmacy regulations, you'll help deliver the accurate, caring experience Walgreens customers rely on every day.

What You'll Do

• Greet and assist pharmacy customers with warmth and professionalism, ensuring each interaction reflects Walgreens' commitment to genuine, personalized service.
• Operate an assigned point-of-sale register — processing transactions accurately, handling cash and card payments, and providing efficient checkout.
• Support the pharmacist in day-to-day pharmacy operations, including entering and retrieving patient information using pharmacy management systems.
• Assist with prescription intake, data entry, and prescription readiness notifications in accordance with HIPAA guidelines and store protocols.
• Help maintain an organized, compliant pharmacy environment — including proper product stocking and adherence to safety and regulatory standards.
• Address customer questions about prescription status, pickup procedures, and over-the-counter product options, escalating clinical questions to the pharmacist.
• Collaborate with the pharmacy team to support smooth workflow during high-volume periods.

What We're Looking For

• A genuine commitment to delivering courteous, patient-focused customer service in a fast-paced retail pharmacy environment.
• Comfort working with pharmacy and point-of-sale computer systems; ability to learn proprietary software quickly.
• Strong attention to detail — especially when handling patient data and processing prescription information.
• Clear, professional communication skills and the ability to work cooperatively with pharmacists and fellow associates.
• Ability to stand for extended periods and work a full-time schedule, including evenings, weekends, or holidays as required by store needs.
• Must meet state and federal eligibility requirements to work in a licensed pharmacy setting.

About Walgreens

Walgreens is one of the nation's largest pharmacy and healthcare retail chains, with a presence in communities across the US — including Higley and the greater Maricopa County area. The company is committed to helping people lead healthier lives through accessible pharmacy services, trusted health products, and knowledgeable, caring staff.

How to Apply

Ready to bring your customer service skills to one of the most recognized names in pharmacy retail? Submit your application directly through this listing to be considered for this Pharmacy Customer Service Associate position in Higley, Maricopa County.