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Prepare branch scenarios: identifying client needs, escalating risk, and documenting interactions. Be ready to discuss why Flatbush/Brooklyn and how you handle high-volume, compliance-heavy retail banking.
Strong fit if you enjoy face-to-face client work in a large regulated bank and can follow SAFE Act and consumer-protection rules carefully. Less ideal if you want remote work or pure corporate/markets roles.
As a Personal Banker (SAFE Act) for Citigroup in Flatbush, a typical day centers on branch client conversations: account openings and service, product education, and responsible lending or mortgage-related discussions under SAFE Act rules. You balance lobby traffic, scheduled appointments, and internal compliance checks while referring complex needs to specialists.
Prioritize retail banking fundamentals, KYC/AML awareness, consultative sales, and SAFE Act–aligned lending literacy. Practice clear explanations of deposit, credit, and basic investment referrals without overpromising.
No. The listing is for the Flatbush, Brooklyn area with remote set to on-site.
It points to mortgage/loan-related registration and compliance expectations alongside everyday retail banking duties.
See the company overview on Wikipedia and citigroup.com for official materials.
Website: citigroup.com
Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.
Public cache only — not an employee review.
Join Citigroup as a Personal Banker in our Flatbush, Brooklyn branch, where you'll deliver exceptional financial services to retail customers while growing your banking career. This full-time position offers the opportunity to build meaningful customer relationships and contribute to our team's success in a dynamic, fast-paced banking environment. About the Role As a Personal Banker, you'll be the frontline representative for Citigroup in our Flatbush community, serving customers' everyday banking needs. Your focus will be on understanding customer goals, recommending appropriate products and services, and ensuring every interaction reflects Citigroup's commitment to quality service. What You'll Do Open and maintain deposit accounts, ensuring SAFE Act compliance and accurate documentation Educate customers about checking, savings, and credit products tailored to their financial situation Process transactions, handle customer inquiries, and resolve service issues promptly Cross-sell financial services and loan products to increase wallet share with existing customers Meet agreed-upon sales and customer retention goals Collaborate with the customer service and lending teams to deliver coordinated support Maintain regulatory compliance, including SAFE Act requirements, in all customer interactions What We're Looking For High school diploma or equivalent; some college or banking coursework preferred Strong communication and interpersonal skills Ability to manage multiple customer interactions and tasks simultaneously Commitment to compliance, accuracy, and ethical business practices Reliability, positive attitude, and team-oriented approach Willingness to learn banking products and regulatory requirements About Citigroup Citigroup is a leading global financial institution serving millions of customers across the world. We're committed to supporting individuals and families in achieving their financial goals through innovative products and dedicated service. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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