UW Health
Role Overview
Use excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. Perform initial intake for incoming issues, manage grievances/complaints, and other cases with low to moderate complexity.
What You Will Do
Handle service recovery and dispute resolution, manage patient grievances/complaints, and perform initial intake for incoming issues.
Why It Might Be a Fit
Excellent customer service skills, 6 months of experience in customer service, and 1 year of patient contact experience are required. Associate’s degree in a related field is required, and a bachelor’s degree is preferred.
Requirements
- Associate’s Degree in Business Administration, Human Resources, Communications or Health Care related field
- 6 months of experience in customer service handling service recovery and/or dispute resolution
- 1 year of patient contact, health care related experience
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- tuition benefits
- referral bonus
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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