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Be ready with examples of calm outreach, de-escalation, and tracking work to completion. Ask how Sprinter Health measures engagement success, routes patients to visits, and partners specialists with field or clinical teams. Review recent expansion news to show you understand their access mission.
Good fit if you like structured patient outreach, healthcare operations, and on-site work in Menlo Park supporting at-home care access—not pure clinical practice.
As a Patient Engagement Specialist I at Sprinter Health, you would typically help patients schedule and complete at-home or preventive visits, answer care-access questions, and coordinate with clinical and operations teams so visits stay on track. Expect outbound outreach, status follow-ups, and careful documentation so engagement supports Sprinter’s visit-based care model.
Focus on clear phone/digital communication, empathy under time pressure, CRM or scheduling tools, HIPAA-aware documentation, and basic knowledge of preventive and at-home care workflows. Practice handling no-shows, reschedules, and multi-step patient follow-up.
The listing indicates an on-site role in Menlo Park, San Mateo County (not remote).
It focuses on expanding access to preventive and at-home care visits, with recent geographic and service growth.
No certification list was provided for this posting; confirm any license or training needs with the employer.
Website: sprinterhealth.com
Public cache only — not an employee review.
Join Sprinter Health as a Patient Engagement Specialist I in Menlo Park, San Mateo County. In this full-time position, you'll help patients discover and navigate home-centered healthcare powered by technology, directly supporting our mission to expand access to care. About the Role As a Patient Engagement Specialist I, you'll be the human bridge between patients and our healthcare platform. You'll guide patients through their initial contact with Sprinter Health, support them in using our technology, and ensure they feel confident and informed as they engage with their care plans. What You'll Do Contact patients via phone, email, and digital channels to introduce them to Sprinter Health services and address their questions Assist patients with navigating our platform and resolving technical issues Explain care plans and health recommendations in ways that make sense to each patient Document patient interactions and maintain thorough, organized records Flag clinical or urgent concerns to the appropriate team members Work to build trust and improve patient satisfaction and engagement over time What We're Looking For Excellent communication abilities—both written and verbal—with patience and clarity Genuine interest in supporting patients and improving healthcare access Comfort learning and using healthcare technology and digital tools Strong organizational skills and ability to manage multiple patient touchpoints Attention to detail in documentation and data entry Ability to work both independently and collaboratively within a team About Sprinter Health Sprinter Health is building the infrastructure to deliver high-quality healthcare into patients' homes, powered by technology and clinical expertise. We're reimagining what access to care looks like by removing barriers and meeting patients where they are. How to Apply Apply through this listing to join our team in Menlo Park and help shape the future of home-based healthcare.
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai