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Prepare HIPAA-aware examples: calming an upset patient, clarifying a confusing statement, and when you escalate. Expect scenarios on empathy, accuracy, and part-time availability for Austin on-site shifts.
Best for candidates who like structured phone work, clear scripts, and helping patients navigate billing or scheduling without inventing answers. On-site Austin availability and calm tone matter more than deep clinical expertise.
As a part-time Patient Customer Service Representative at R1 in Austin, expect phone and portal work: verifying patient identity, explaining billing or scheduling status, documenting calls, and escalating clinical or account issues. Shifts are shorter than full-time, with peak call periods and clear handoffs to full-time teammates.
No. The listing is on-site in Austin, Travis County, Texas.
Part-time call and ticket support: identity checks, status updates, notes, and escalations—not clinical care.
HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn) match this family.
The R1 is a line of Rodalies de Catalunya's Barcelona commuter rail service, operated by Renfe Operadora. It runs northwards from the Barcelona area to the southern limits of the province of Girona, passing through the coastal Maresme region. Since 2014, some services have been extended further north towards Portbou, near the French border. These services are designated RG1 and are considered part of the Girona commuter rail service. The line had an annual ridership of 28 million in 2016, achieving an average weekday ridership of 102,214 according to 2008 data.
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PART TIME PATIENT CUSTOMER SERVICE REPRESENTATIVE at R1 in Austin, Travis County What This Role Involves The role of a Part Time Patient Customer Service Representative at R1 involves providing exceptional customer service to patients and their families. You will be responsible for answering patient inquiries, scheduling appointments, and ensuring that all interactions are conducted with the highest level of professionalism and empathy. Day-to-Day Responsibilities Responding to patient inquiries via phone, email, or in-person Scheduling medical appointments and managing patient records Assisting patients with billing questions and providing support during financial transactions Maintaining a positive and supportive environment for all patients and staff members Adhering to strict confidentiality protocols regarding patient information Who We're Looking For We are seeking individuals who possess excellent communication skills, the ability to work well under pressure, and a genuine desire to make a difference in people's lives. No prior healthcare experience is necessary, as comprehensive training will be provided. About R1 R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. Our commitment to innovation and excellence has made us a trusted partner for organizations across the globe. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join R1 and start a meaningful career in healthcare today!
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