Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Best fit for people who like structured, part-time patient contact in healthcare operations and can stay calm on billing-adjacent calls. Less ideal if you want pure remote work or clinical care rather than RCM support.
As a part-time Patient Customer Service Representative at R1 RCM, you would handle patient inquiries about accounts, scheduling, or billing handoffs that sit inside hospital revenue-cycle workflows. Typical work includes phone or portal contact, verifying demographics and insurance details, documenting issues in RCM systems, and escalating complex claims or clinical questions. Part-time hours usually mean fixed shifts focused on call volume and accurate notes rather than full-cycle ownership.
Build clear phone etiquette, basic medical billing vocabulary (eligibility, denials, patient responsibility), and accurate CRM/note-taking. Free starting points: HubSpot Academy — Customer Service Fundamentals (free) and Alison — Customer Service courses (free to learn).
It provides revenue cycle management services for U.S. hospitals, health systems, and physician groups—helping with the administrative and financial side of patient care.
The listing is for Utah and is marked non-remote, so plan on local or on-site coverage rather than fully remote work.
Use free customer-service courses such as HubSpot Academy’s Customer Service Fundamentals and Alison’s customer service catalog, then practice clear phone notes and insurance/eligibility basics.
Website: r1rcm.com
R1 RCM Inc. is an American 'revenue cycle management' company servicing hospitals, health systems and physician groups across the United States. In November 2024, TowerBrook Capital Partners and Clayton, Dubilier & Rice completed the purchase of R1, in a deal that valued the company at $8.9 billion.
Public cache only — not an employee review.
PART TIME PATIENT CUSTOMER SERVICE REPRESENTATIVE About the Role R1 RCM is seeking a Part Time Patient Customer Service Representative to work on-site at Intermountain St George Regional Hospital in Utah, US. This role will involve working various shifts as needed to assist patients with check-in processes and other related tasks. The position requires flexibility and adaptability due to the fast-paced nature of the environment. Key Responsibilities Assist patients during their hospital visits, providing them with clear and concise information about procedures and services. Handle patient inquiries and concerns in a professional manner, ensuring a positive experience for all patients. Work on-site at Intermountain St George Regional Hospital, adhering to the hospital’s policies and procedures. Skills & Qualifications Excellent communication skills with the ability to interact effectively with a diverse patient population. Prior experience in customer service or healthcare environment is preferred but not required. A strong commitment to providing exceptional patient care and support. Working at R1 RCM R1 RCM values a supportive work environment where employees can thrive. As part of our team, you will have the opportunity to contribute to the well-being of patients while working in a collaborative setting. Our commitment to excellence and patient satisfaction is reflected in all that we do. Apply Today To apply for this role, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! Intermountain St George Regional Hospital, Utah, US R1 RCM To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-02 UTC · getajob.ai