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Prepare short examples of de-escalating a frustrated customer, explaining a plan simply, and meeting a small sales or attachment goal. Be ready to discuss reliability on part-time rostering and how you handle outage-driven call volume.
Best fit: patient, sales-comfortable communicators who want part-time customer-facing work at a major Australian telco—not pure tech or full-time specialist roles.
As a part-time Customer Service & Sales Consultant at Telstra, expect shifts helping customers with mobile, home, and related plans: listening to needs, explaining options, logging issues, and closing simple sales or upgrades under brand scripts and systems.
Build clear verbal service, product knowledge of telco plans, CRM hygiene, and calm problem-solving. No certification resources or costs are listed in CERTS.
The listing marks remote as no; expect on-site or location-tied work in Australia.
It operates telecom networks and sells related consumer and business services as Australia’s largest telco by market share.
No pay bands, star ratings, or Glassdoor/Indeed scores are in the provided data.
Website: telstra.com
Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It is a member of the S&P/ASX 20 stock index, and is Australia's largest telecommunications company by market share. As of June 2025, Telstra CEO Vicky Brady joined the board of the BCA, one of Australia's most influential gas lobby groups.
Public cache only — not an employee review.
Telstra — Australia Position Summary We are seeking a Part Time Customer Service & Sales Consultant EMERALD to join our team at Telstra. As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. Key Responsibilities Assist customers in selecting and activating products and services Troubleshoot and resolve customer inquiries and complaints Provide excellent customer service and ensure a positive shopping experience Adhere to retail standards and procedures Stay informed about new products and services offered by Telstra Skills & Qualifications Excellent communication skills Strong customer service orientation Basic technical knowledge for troubleshooting common issues Able to work in a fast-paced environment Previous retail or customer service experience is advantageous but not mandatory About the Company Telstra, one of Australia's leading telecommunications companies, offers a wide range of communication services and products. Our commitment to innovation and customer satisfaction drives us to provide exceptional support to our customers. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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