Owner Services Support Agent

We are seeking a Timeshare Owner Services Agent to serve as the primary point of contact for timeshare owners, ensuring a high level of satisfaction through timely phone, email, and text communication, reservation support, and financial clarity. This role is centered around managing owner relationships, supporting timeshare booking activity, inventory support, maintaining accurate records, and coordinating with internal and resort teams to deliver a seamless owner and guest experience.

Requirements

• Serve as primary liaison for timeshare owners, delivering responsive and professional communication.
• Manage and monitor the shared inbox, ensuring timely responses and proper routing.
• Assist owners with reservation inquiries, booking support, and usage guidance.
• Provide clarity on owner statements, payouts, and general account questions in coordination with accounting.
• Maintain accurate and detailed owner records, notes, and communication logs within systems.
• Collaborate with Inventory and Revenue teams to understand availability, performance trends, and booking activity.
• Assist with new owner onboarding, including system setup, expectations, and program education.
• Track and follow through on owner requests, issues, and resolutions to completion.
• Communication with home resorts through usage verifications, cancellations, etc.
• Weekly reporting.
• Annual tax reporting preparations.
• Assist Guest Services with guest damage claims, including documentation, communication, and resolution tracking.
• Provide after-hours on-call support on a rotating basis, assisting with urgent guest or owner’s needs.
• Support system-related tasks, troubleshooting, and internal platform coordination as needed.
• Assist with OTA listings and updates, ensuring accuracy and alignment across distribution channels.
• Assist with internal reporting related to owner performance and inventory utilization.
• Provide general operational support across departments as needed to support owner and guest experience.

Benefits

• Competitive Salary
• Remote Work
• Paid Time Off
• HMO Coverage

Originally posted on Himalayas