Oracle
The Technical Support Analyst provides first-level technical and customer support for Oracle Hospitality solutions, including OPERA PMS, and related hotel interfaces. The role supports hotel customers globally through voice, email, and remote troubleshooting.
Requirements
- Minimum 2 years of experience in IT support, hospitality systems support, or technical customer support.
- Hands-on experience supporting hotel Property Management Systems (PMS), preferably Oracle OPERA.
- Understanding of hotel operations including front office, reservations, housekeeping, and billing workflows.
- Bachelor’s degree in technology, hospitality management, business, or related field.
- Strong troubleshooting and problem-solving skills in customer-facing environments.
- Experience providing support through phone, email, and remote troubleshooting tools.
- Excellent English verbal and written communication skills.
- Ability to work flexible 24×7 rotational shifts, including weekends and holidays.
- Strong organizational skills with the ability to manage multiple support cases simultaneously.
Benefits
- Flexible medical insurance
- Life insurance
- Retirement options
- Volunteer programs
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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