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Be ready to discuss: how you prioritize competing roadside tickets under SLA pressure; a time you fixed a broken handoff between call center, field, and vendors; and metrics you used (response time, first-fix rate, cost per job). Expect scenario questions on peak-hour surge and partner underperformance.
Strong fit if you can run day-to-day ops in a service network, stay calm under urgent customer pressure, and coach teams while watching quality and cost. On-site role in India (not listed as remote).
As Operation Manager (Roadside Assistance Industry) at Globelance in India, a typical day centers on keeping field response running: coordinating dispatch and vendor partners, tracking SLAs for breakdowns and towing, resolving escalations, and reviewing utilization, cost, and customer outcomes with team leads.
Strengthen planning, process control, and stakeholder communication. Free options:
No. The listing flags remote as off; work is tied to India—confirm exact site and travel with Globelance.
Roadside assistance: 24/7 service levels, dispatch coordination, vendor quality, and rapid escalation handling.
Saylor Business & Management and Google’s free project-management intro resources (both free) support core ops skills.
Globelance - Operation Manager (Roadside Assistance Industry) - India About the Role We are seeking a dynamic and experienced Assistant Manager / Manager – Operations to oversee our roadside assistance operations. The ideal candidate will have a strong background in the RSA industry, with proven experience in call center operations management. This role demands exceptional leadership skills and the ability to manage day-to-day operations efficiently. Core Duties Oversee all aspects of roadside assistance operations, ensuring smooth and efficient service delivery. Develop and implement operational strategies to enhance customer satisfaction and service quality. Manage a team of operators and ensure they are well-trained and motivated. Analyze data and reports to identify areas for improvement in service processes. Collaborate with cross-functional teams to resolve issues and improve overall performance. Qualifications 3-5 years of experience in the RSA industry, preferably in a managerial role. Strong leadership skills with proven ability to manage operations effectively. Excellent communication and interpersonal skills. Familiarity with call center technologies and operations management tools. A deep understanding of customer service principles and best practices. Why Join Globelance Globelance offers a dynamic work environment where you can contribute to the growth and success of our company. As an Assistant Manager / Manager – Operations, you will have the opportunity to lead a team that directly impacts customer satisfaction in the RSA industry. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your resume along with a cover letter highlighting your relevant experience in the RSA industry. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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