Cloudbeds
At Cloudbeds, we’re transforming hospitality by building a platform that powers properties across 150 countries, processing billions in bookings annually. We’re looking for an Onboarding Coach to facilitate client onboarding, training, and ongoing support via video, phone, and email.
Requirements
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Thailand
Thailand, officially the Kingdom of Thailand, and formerly known as Siam until 1939, is a country located in Mainland Southeast Asia. It shares land borders with Myanmar to the west and northwest, Laos to the east and northeast, Cambodia to the southeast, and Malaysia to the south. Its maritime boundaries include the Gulf of Thailand and the Andaman Sea, as well as maritime borders with Vietnam, Indonesia, and India. Thailand has a population of nearly 66 million people and covers an area of approximately 513,115 km2. The country's capital and largest city is Bangkok.
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