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Expect scenarios on prioritising scam cases, leading an ops team under volume spikes, working with compliance and product, and measuring monitoring effectiveness (false positives, time-to-contain, customer outcomes).
Best fit if you have led fraud or financial-crime operations, can run NZ-scale monitoring cadence, and communicate clearly with risk, customer, and technology partners at Rado Bank.
As NZ Operations Lead, Fraud & Scams Monitoring at Rado Bank, a typical day would focus on overseeing fraud and scam monitoring workflows across New Zealand: reviewing alerts and escalations, coordinating with analysts and partner teams, tightening detection and response playbooks, and reporting risk trends so customer harm is reduced quickly and consistently.
Useful strengths for this lead role include fraud/scam typology knowledge, operations management, incident triage, stakeholder communication, and basic analytics for monitoring quality. No certification list was supplied for this listing.
The listing marks it as non-remote (on-site/hybrid expectations for New Zealand), not fully remote.
Operations leadership for fraud and scams monitoring across New Zealand, not pure individual-contributor investigation alone.
Work is framed for New Zealand / Aotearoa; plan around national rather than purely city-specific constraints.
NZ Operations Lead, Fraud & Scams Monitoring RANZ at Rado Bank in New Zealand | Full Time, No Remote What This Role Involves The NZ Operations Lead, Fraud & Scams Monitoring role at Rado Bank is crucial for ensuring the security and integrity of our banking operations. You will be responsible for leading a team focused on monitoring and preventing fraudulent activities across various channels, including online, mobile, and in-branch transactions. This involves analyzing transaction data to identify suspicious patterns, collaborating with cross-functional teams to develop and implement fraud prevention strategies, and providing regular reports to senior management. What You'll Do Analyze transactional data to detect potential fraudulent activities Develop and maintain robust fraud monitoring systems and processes Collaborate with IT, Legal, and Compliance teams to address emerging threats Provide regular reports on fraud trends and preventive measures Train staff on recognizing and reporting suspicious transactions What We're Looking For We are seeking a highly skilled professional with experience in fraud monitoring and prevention. Key requirements include: A minimum of 5 years of relevant experience in financial services, preferably in a leading bank or similar organization Demonstrated ability to lead and motivate teams in high-pressure environments Strong analytical skills and proficiency with data analysis tools Excellent communication and interpersonal skills for collaboration across departments Certifications in fraud prevention, risk management, or related fields are preferred About Rado Bank Rado Bank is a leading specialist in food and agribusiness banking. Our commitment to our employees and clients is evident through our focus on long-term value creation and innovative solutions. As part of the Rabobank Group, we leverage global expertise while maintaining a strong local presence. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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