Sutherland
What You’ll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to Spotify users
Answer common “how-to” and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity
Excellent Turkish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner
What You’ll Get:
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support
Why Join Us?
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.
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At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Bulgaria
Bulgaria, officially the Republic of Bulgaria, is a country in Southeast Europe. It is situated on the eastern portion of the Balkans directly south of the Danube river and west of the Black Sea. Bulgaria is bordered by Greece and Turkey to the south, Serbia and North Macedonia to the west, and Romania across the Danube river to the north. It covers a territory of 110,994 square kilometres (42,855 sq mi), making it the tenth largest within the European Union and the sixteenth-largest country in Europe by area. Sofia is the nation's capital and largest city; other major cities include Plovdiv,
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