Sutherland
What You’ll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to Spotify users
- Answer common “how-to” and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Excellent Polish (C1) and English (C1)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
What You’ll Get:
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.
All your information will be kept confidential according to EEO guidelines.
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Bulgaria
Bulgaria, officially the Republic of Bulgaria, is a country in Southeast Europe. It is situated on the eastern portion of the Balkans directly south of the Danube river and west of the Black Sea. Bulgaria is bordered by Greece and Turkey to the south, Serbia and North Macedonia to the west, and Romania across the Danube river to the north. It covers a territory of 110,994 square kilometres (42,855 sq mi), making it the tenth largest within the European Union and the sixteenth-largest country in Europe by area. Sofia is the nation's capital and largest city; other major cities include Plovdiv,
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