Foodsmart
Foodsmart is a leading telenutrition and foodcare solution that provides personalized digital platforms to guide members on healthier food choices. As a Member Support Representative, you will provide live support for incoming calls from members, assist with registration, scheduling, and understanding benefits, and maintain accurate member records. Join a team that is passionate, supportive, and driven by a shared purpose to make nutritious food accessible and affordable for everyone.
Requirements
- Empathetically and patiently interact with members as you take live inbound calls
- Document interactions and ongoing resolutions to ensure seamless follow-up
- Ensure member records are accurate and complete
- Multitask using internal tools and resources to verify eligibility and coverage provider benefits
- Field questions about the purpose and importance of telenutrition
- Match our members with the right dietitian and find appointment times that fit into their lives
- Assist members with troubleshooting platform and account issues
- Maintain a high level of personal accountability when handling sensitive and protected information
- Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems
Benefits
- Generous time off
- Healthcare Coverage (Medical, Dental, Vision)
- Registered Dietitian Sessions
- Wellness reimbursement
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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