Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare examples of raising service scores, coaching underperformers, and fixing root causes of repeat member friction. Be ready to discuss on-site presence, staffing tradeoffs, and how you partner with lending, fraud, and branch ops without inventing employer-specific metrics.
Best fit: leaders who have run member or retail banking/credit-union service teams and want an on-site director role (remote = no). Thin public data means culture and pay must come from the employer, not third-party review sites.
As Member Services Director on-site at Universal 1 Credit Union, your day centers on service quality, staff coaching, and member issue resolution. Expect floor time with front-line teams, review of escalated account or product questions, coordination with branch and operations partners, and check-ins on wait times, complaint trends, and service standards. Afternoons often mix one-on-ones, process tweaks, and reporting to senior leadership on member experience outcomes.
Prioritize credit-union member operations, coaching, escalation handling, and service metrics. No certification family or cost list was provided—skip paid certs until the employer names requirements.
No. The listing is on-site (remote flag = 0) for Universal 1 Credit Union’s Member Services Director post.
Member service quality, front-line leadership, escalations, and day-to-day standards—not primarily sales quota design or pure back-office ops.
No. This enricher has no verified pay band, Glassdoor/Indeed ratings, or employee review set—ask the employer directly.
Website: universal1creditunion.com
Public cache only — not an employee review.
Are you a relationship-driven leader ready to shape exceptional member experiences? Universal 1 Credit Union is hiring a full-time, on-site Member Services Director in Kettering, Montgomery County to guide our member-facing teams toward lasting financial wellbeing. About the Role As the Member Services Director at Universal 1 Credit Union, you will lead the strategy, oversight, and day-to-day direction of our member services function. Based on-site in Kettering, this role sits at the heart of our purpose: working together with members on their journey to financial empowerment. You will champion a culture that is Trustworthy, Friendly, and Reliable while ensuring every interaction reflects our promise that members come first. Key Responsibilities Provide leadership and oversight for the member services team, setting direction and standards of excellence. Drive a member-first experience that supports personal, community, and financial wellbeing. Coach, develop, and support staff to deliver service that goes beyond what members expect. Translate the credit union's mission and vision into practical, day-to-day operations. Collaborate across departments to strengthen processes, service quality, and member satisfaction. Qualifications Proven leadership experience guiding service-focused or member/customer-facing teams, ideally within a financial institution or credit union. A strong commitment to building trust and delivering reliable, friendly service. Ability to set vision and oversight while supporting and developing people. Availability to work full-time, on-site in Kettering, Montgomery County. About Universal 1 Credit Union Universal 1 Credit Union (U1) is a not-for-profit financial cooperative dedicated to creating personal, community, and financial wellbeing. Our way of life is built on being Trustworthy, Friendly, and Reliable. Guided by our mission — "Where U Come 1st!" — and our vision to deliver "Beyond What You Expect," we partner with members on their path to financial empowerment. How to Apply Ready to lead with purpose as our next Member Services Director in Kettering? Submit your application for this role at Universal 1 Credit Union through our official listing to take the next step in your career.
Generated for personal interview prep · 2026-07-19 UTC · getajob.ai