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Strong fit if you like high-volume member support for a membership/service brand, can work in San Francisco on-site, and are comfortable with hourly-plus-commission pay. Cantonese is a differentiator if you have it. Skip if you need remote work or sparse phone/customer contact.
As a Member Experience Associate at AAA Mountain West Group, a typical day centers on member-facing service: answering inquiries, resolving account or product questions, documenting interactions, and escalating complex cases. Bilingual Cantonese is noted as a plus, so some shifts may involve helping Cantonese-speaking members. Expect paced phone/chat or desk support, queue targets, and commission-related product conversations when the listing’s pay structure applies.
No certification family or costed resources were supplied. Prioritize customer-service fluency, accurate CRM/note-taking, calm problem-solving, and clear spoken English; Cantonese is a listed plus. Practice active listening, policy lookup, and professional de-escalation rather than paid certs for this associate-level member desk role.
No—the listing marks remote as off and places the job in San Francisco, California.
The title cites $26.95 per hour plus commissions; details of commission eligibility should come from AAA Mountain West Group, not third-party sites.
The title frames bilingual Cantonese as a plus, not a hard requirement—confirm language expectations in the interview.
Website: aaamountainwest.com
Public cache only — not an employee review.
Join AAA Mountain West Group as a Member Experience Associate in San Francisco, California, where you'll help members feel valued at every interaction while earning a base rate of $26.95/hr plus commissions. If you thrive on building relationships and delivering standout service, this full-time, on-site role is your next career move. About the Role As a Member Experience Associate, you'll be the welcoming voice and trusted point of contact for AAA members throughout San Francisco. This position blends customer care with consultative selling, giving you the chance to grow your earnings through commissions while making a genuine difference in members' everyday lives. Candidates who speak Cantonese are especially encouraged to apply, as bilingual skills are a valued plus. Key Responsibilities Greet members and guide them through products, services, and account questions with warmth and professionalism. Identify member needs and recommend tailored solutions that add real value. Resolve inquiries efficiently while maintaining a positive, member-first experience. Meet service and sales goals to maximize commission opportunities. Support Cantonese-speaking members when language assistance is helpful. Qualifications Strong interpersonal and communication skills with a service-oriented mindset. Comfort engaging members in person at our San Francisco location. Motivation to reach goals and grow earnings through performance-based commissions. Bilingual ability in Cantonese is a welcome advantage. Availability for a full-time schedule. About AAA Mountain West Group AAA Mountain West Group is part of the trusted AAA family, dedicated to serving members with reliable products and exceptional care. We invest in our team with a competitive total rewards package, which may include participation in a discretionary annual incentive or other incentive plans, a 401(k) with a dollar-for-dollar company match up to 6% of eligible earnings per pay period, medical, dental, and vision coverage, a wellness program, paid holidays, and paid time off that accrues monthly. We're proud to build a workplace where people and members alike can thrive. How to Apply Ready to grow your career as a Member Experience Associate with AAA Mountain West Group in San Francisco, California? View the full listing and apply here to take the next step toward a rewarding role that…
Generated for personal interview prep · 2026-07-18 UTC · getajob.ai