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Member Experience Advisor at BlueOx Credit Union in Utica, Macomb County Role Overview At BlueOx Credit Union, a division of Ignite Credit Union, we are seeking a passionate and dedicated Member Experience Advisor to join our team. This role is crucial for enhancing the overall member experience by providing exceptional service, addressing inquiries, and ensuring members have a positive interaction with our credit union. Your Responsibilities Provide excellent customer service to members through various channels including in-person, phone, and online interactions. Assist members with account inquiries, transaction processing, and product information. Resolve member complaints and concerns promptly and effectively. Offer financial advice and guidance on products and services that meet the needs of our members. Collaborate with other departments to ensure seamless service delivery. Skills & Qualifications Strong communication skills, both verbal and written. Excellent problem-solving abilities and a customer-centric approach. Familiarity with financial products and services is preferred but not required as training will be provided. Ability to work in a fast-paced environment with attention to detail. A high school diploma or equivalent; college degree preferred. More About BlueOx Credit Union BlueOx Credit Union is committed to making a meaningful impact in the lives of our members and the communities we serve. We value innovation, integrity, and teamwork. Our team is dedicated to providing exceptional service and support to all members. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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