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Be ready to discuss how you retain high-touch clients, recover from service misses, and partner with front-of-house teams. Prepare examples of account planning, pipeline hygiene for renewals, and working in a membership or club environment if you have it.
Best fit for relationship-driven operators who like hospitality detail work in LA’s private-club setting and can balance member advocacy with commercial account goals at Soho House & Co.
As Member Engagement Manager (Accounts Manager) at Soho House & Co. in Los Angeles, a typical day would center on owning member and account relationships for the local House network: responding to inquiries, coordinating visits and events with on-site teams, tracking usage and renewals, and escalating service issues so members feel known and well looked after.
Useful strengths for this title include hospitality CRM discipline, clear written and in-person communication, event and experience coordination, and comfort with premium-service standards. No formal certification list was supplied for this posting.
No. The listing is for Los Angeles (Los Angeles County), with remote set to off-site only if the employer later states otherwise.
Soho House & Co. runs private members’ clubs and related lifestyle/hospitality offerings; recent public items cover earnings, funding, and brand partnerships.
No certification family or costed resources were provided for this job in the source data.
Member Engagement Manager (Accounts Manager) at Soho House & Co., Los Angeles, Los Angeles County What This Role Involves The Member Engagement Manager will be responsible for building and maintaining long-term relationships with Soho House's most engaged, high-spending, and high-profile members in Los Angeles. You will work closely with the Member Relations team to ensure a seamless experience and drive measurable engagement metrics. Day-to-Day Responsibilities Develop and execute personalized member engagement strategies Organize and facilitate member events and activities Maintain detailed records of member interactions and feedback Collaborate with other departments to enhance the overall member experience Analyze data to identify trends and opportunities for improvement Who We're Looking For We are seeking a passionate, service-driven individual who has excellent communication skills and a proven track record in building strong client relationships. Candidates should have experience in the hospitality or membership industry, along with a deep understanding of member engagement strategies. Experienced in managing high-profile clients Strong interpersonal and relationship-building skills Excellent organizational and time management abilities Data-driven approach to problem-solving Ability to work effectively in a team environment Why Join Soho House & Co. At Soho House, you will have the opportunity to be part of a dynamic and innovative company that values its members above all else. Our culture is centered around creating an exceptional experience for our members, and we are committed to fostering a collaborative and supportive work environment. Join us in Los Angeles and be part of a team dedicated to excellence. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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