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Expect scenarios on multi-line phones, upset or confused patients, HIPAA privacy, and scheduling conflicts. Be ready to describe how you prioritize walk-ins versus calls, confirm identity and insurance without oversharing clinical details, and escalate when a request is outside receptionist scope. Prepare a short example of accurate data entry under time pressure.
Strong fit if you are reliable with detail, comfortable face-to-face and phone customer service, and calm in a medical office setting. On-site work in Lake Magdalene (not remote) suits candidates who want steady front-desk healthcare support rather than clinical licensure.
As a Medical Receptionist/Customer Service Specialist at Palm Medical Centers, a typical day centers on greeting patients, answering phones, checking patients in and out, verifying demographics and insurance details, scheduling or rescheduling visits, and keeping the waiting area and front desk organized. You would also route messages to clinical staff, handle basic billing or copay questions within policy, and maintain a calm, accurate service tone when the lobby is busy.
No. The listing marks remote as off; expect on-site work in the Lake Magdalene / Hillsborough County area.
DATA only confirms the company domain palmmedicalcenters.com and a medical-center hiring context—not a full service description.
No. CERTS lists an empty resources set for this family; no required certs or costs were provided.
Website: palmmedicalcenters.com
Public cache only — not an employee review.
MEDICAL RECEPTIONIST/CUSTOMER SERVICE SPECIALIST at Palm Medical Centers in Lake Magdalene, Hillsborough County The Opportunity Palm Medical Centers is seeking a dedicated and professional Medical Receptionist/Customer Service Specialist to join our team in Lake Magdalene. This full-time position offers an opportunity to deliver exceptional patient service and contribute significantly to the success of our medical centers. Responsibilities Deliver excellent patient service, ensuring a positive experience for all visitors. Answer telephone calls promptly and direct them appropriately. Assist with patient check-in and check-out processes. Manage appointment scheduling and rescheduling as needed. Process insurance claims and manage billing inquiries. Maintain a clean, organized, and welcoming environment in the reception area. Skills & Qualifications Strong communication and interpersonal skills. Proficient in using medical software and electronic health records systems. Ability to handle multiple tasks efficiently under pressure. Experience in a healthcare setting is preferred but not required. A high school diploma or equivalent is required, with some college coursework beneficial. About the Company Palm Medical Centers is committed to providing top-notch medical care and customer service. Our centers are located in Lake Magdalene, Hillsborough County, offering a range of services to meet the diverse healthcare needs of our community. We value professionalism, dedication, and teamwork. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to avoid delays in processing your application. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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