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Manager of Strategic Customer Success

  • Full Time
  • Anywhere

Ashby

Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company’s largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers.

Requirements

  • Team Leadership & Coaching
  • Customer Journey Expertise
  • Up Market Motion
  • Operational Mindset
  • Cross-functional Collaboration
  • Problem-Solving Orientation
  • Data-Driven
  • Customer-First Thinking
  • Lifecycle Awareness

Benefits

  • Competitive compensation
  • 10-year exercise window for stock options
  • Unlimited PTO with four weeks recommended per year
  • Twelve weeks of fully paid family leave
  • $100/month education budget
  • Extended health benefits
  • Generous equipment, software, and office furniture budget

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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