Manager Customer Insights & Data Analytics

Ryder System is hiring a full-time Manager, Customer Insights & Data Analytics to join our team in Washington, D.C. In this role, you will turn customer usage data into actionable intelligence that fuels growth, retention, and smarter business decisions across Ryder's product portfolio.

About the Role

As the Manager, Customer Insights & Data Analytics at Ryder System in Washington, D.C., you will sit at the intersection of data science and commercial strategy. By examining how customers engage with Ryder's products, you will surface meaningful patterns that point to new sales opportunities and avenues for account expansion, then translate those findings into clear recommendations for the teams that act on them.

Key Responsibilities

• Analyze customer usage and product engagement data to uncover sales, cross-sell, and expansion opportunities.
• Partner closely with business stakeholders to understand their goals and frame the questions that data can answer.
• Transform complex datasets into clear, compelling insights and recommendations for decision-makers.
• Communicate analytical findings to both technical and non-technical audiences in an accessible way.
• Support data-informed strategy that strengthens customer relationships and drives measurable business outcomes.

Qualifications

• Proven experience in customer insights, data analytics, or a closely related analytical discipline.
• Strong skills in interpreting usage data and connecting it to commercial opportunities.
• Excellent communication abilities, with a talent for explaining data stories to varied audiences.
• Comfort collaborating with cross-functional business stakeholders.
• An analytical, detail-oriented mindset paired with sound business judgment.

About Ryder System

Ryder System is a recognized leader in transportation, logistics, and supply chain solutions, serving customers across North America. Our teams pair operational excellence with data-driven innovation to keep businesses moving forward.

How to Apply

Ready to make an impact as Ryder System's next Manager, Customer Insights & Data Analytics in Washington, D.C.? Submit your application through the official listing to be considered for this full-time, on-site opportunity.