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Manager – CRM – Housing – CRM – Mumbai – Lodha (I-Think Techno Campus) – B wing – JM

  • Full Time
  • Anywhere

Tata Capital

Tata Capital — Maharashtra, India

Description 10687 Core Responsibilities: · Customer request/query/complaint management o Ensure rightful resolution of customer query and/or request within TAT/SLA o Drive process improvements to reduce complaints and increase customer delight o Coordinate and liaison across departments for resolution of complaints · Call center management o Monitor customer communication routed through Call cente…

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