Lolli and Pops Service Lead

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Role overview (listing rewrite)

The Lolli and Pops Service Lead position with Ampersandbrands is open in Palm Springs, CA as a full-time opportunity for a driven professional ready to guide outstanding customer interactions and team performance. Role Overview As the Lolli and Pops Service Lead in Palm Springs, CA, you will serve as the on-site authority for daily service delivery under Ampersandbrands. This full-time role centers on elevating guest experiences, supporting fellow team members, and upholding consistent operational standards in a fast-paced setting. You will act as the go-to resource on the floor, balancing hands-on service with leadership guidance so that every visit meets high expectations. Ideal for someone who thrives on direct engagement and organized execution, the Lolli and Pops Service Lead position allows you to shape positive outcomes while advancing your retail service career near Palm Springs. Your Responsibilities Lead frontline service delivery by modeling best practices and ensuring every guest receives attentive, friendly attention throughout their time in the location. Coach and motivate team members on effective service techniques, product knowledge, and problem resolution so the group operates smoothly during peak and quiet periods alike. Monitor daily floor flow, queue management, and service checkpoints to maintain efficiency and address any gaps before they affect guests. Handle escalated guest concerns with calm professionalism, finding fair solutions that restore satisfaction while protecting company standards. Support opening and closing routines, inventory awareness related to service tools, and accurate cash or order handling as needed to keep operations seamless. Collaborate with fellow leaders to share feedback, reinforce training points, and continuously raise the overall service bar for the Palm Springs team. Qualifications Proven background in customer-facing service roles that includes some supervisory or lead experience, preferably in high-volume retail or hospitality settings. Strong interpersonal and communication skills that enable clear direction, positive coaching, and quick rapport with guests and colleagues. Demonstrated ability to stay organized under pressure, multitask effectively, and make sound real-time decisions that protect the guest experience. Reliability, a positive attitude, and readiness to set an energetic example during full-time shifts in Palm Springs, CA. Basic understanding of service metrics and willingness to…

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• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
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• Is the work primarily based in Palm Springs, CA, hybrid, or fully remote?