Remote VA
Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly.
Key Responsibilities
- Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping.
- Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed.
- Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues.
- Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries.
- Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping.
- Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed.
- Keep thorough documentation of all client communications, updates, and resolutions.
- Work with the WMS Manager to improve operational processes and service levels.
Requirements
What We’re Looking For
MUST-HAVE EXPERIENCE:
- Routing experience with wholesalers (this is a strict requirement).
- Previous experience in a 3PL, logistics, or supply chain environment.
- Familiarity with retailer compliance standards, routing guides, and shipping procedures.
- Hands-on experience with Warehouse Management Systems (preferably Extensiv or similar platforms).
SKILLS REQUIRED:
- Strong customer service orientation with a proven track record of building lasting client relationships.
- Clear, professional communication skills (verbal and written).
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other communication tools.
- Typing Speed: At least 40 WPM (a typing test is required)
Benefits
📅 Work Schedule & Setup
🕘 Monday to Friday | 9:00 AM – 5:00 PM EST
💻 Remote / Work-from-Home
📧 Ready to Apply?
Submit your CV and portfolio to:
📩 mondilla.jay03@gmail.com
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
More jobs at Remote VA
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.