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Strong fit if you already hold (or can maintain) the required license, thrive on structured WFH phone work, and are comfortable in a large outsourced CX environment with strict scripts and metrics. Weigh recent public labor, wage, and security headlines against your risk tolerance.
As a WFH Licensed Insurance Advisor for Teleperformance USA, a typical day centers on remote client conversations: verifying eligibility and needs, explaining policy options within license rules, documenting CRM notes, and escalating complex cases per script and compliance. Expect headset time, quality monitoring, and tight handling of PII given BPO privacy expectations.
Prioritize an active insurance license for the products you will advise on, clear phone presence, needs-based questioning, and disciplined CRM documentation. Strengthen product knowledge, objection handling without pressure, and privacy/security habits. No certification cost list was supplied in CERTS.
The listing marks it WFH (remote: yes) with a Birmingham, Jefferson County location tag—confirm schedule and residency rules with the recruiter.
It delivers customer-experience and BPO services for clients; insurance advisor work is typically on a client program under Teleperformance operations.
Provided items include U.S. revenue pressure, organizing activity, a DOL overtime settlement, and a data-breach consumer notice—ask how the program addresses pay compliance and data security.
Website: teleperformanceusa.com
Public cache only — not an employee review.
Licensed Insurance Advisor - WFHTeleperformance USA — Birmingham, Jefferson County What This Role Involves In this role as a Licensed Insurance Specialist at Teleperformance USA, you will serve as the primary point of contact for our clients. You'll manage inbound and outbound communications with professional excellence, utilizing a suite of web-based tools to efficiently resolve inquiries. Your goal is to ensure a seamless and positive customer experience. Your Responsibilities Handle client inquiries through both inbound and outbound communication channels Utilize web-based tools for efficient resolution of issues Maintain high standards of professionalism in all client interactions Ensure a positive customer experience by resolving queries promptly and accurately Requirements Licensed Insurance Advisor with active license Passionate about providing excellent customer service Proficient in using web-based tools for communication and resolution of issues Strong interpersonal skills to effectively communicate with clients About the Company Teleperformance USA is a leading provider of customer service solutions, offering a dynamic work environment where you can leverage your expertise. Our commitment to excellence ensures that every interaction with our clients is handled with care and professionalism. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-10 UTC · getajob.ai