Everfield
Role Overview
We are looking to incorporate a Technical Support Specialist to strengthen our technical support team. The selected person will be responsible for receiving, analyzing, and managing customer incidents and requests, acting as the first technical contact point and ensuring an excellent experience throughout the resolution process.
What You Will Do
Manage incidents and requests received through ticketing, email, and phone. Perform the initial diagnosis of technical incidents. Resolve directly those incidents or configurations that fall within the scope of first-level support.
Why It Might Be a Fit
Customer orientation, communication skills, empathy, and resilience will be especially important to thrive in dynamic environments and operational pressure.
Requirements
- Technical university degree
- Previous experience in technical support, operation, or customer technical support positions
- Knowledge of IP telephony and call centers
- Experience or knowledge of call center and unified communications platforms
- Ticketing and incident management tool management
- Basic knowledge of networks and communications
Benefits
- Salary between €25,000 and €30,000 gross per year
- Professional development and training plan
- Exposure to top-level technological projects
- Dynamic environment with real growth opportunities
- Flexible hybrid work model
- Laptop and necessary tools for the performance of the position
- Participation in the remunerated guard system
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Spain
Spain, officially the Kingdom of Spain, is a country in Southern and Western Europe with territories in North Africa. Featuring the southernmost point of continental Europe, it is the largest country in Southern Europe and the fourth-most populous European Union (EU) member state. Spanning the majority of the Iberian Peninsula, its territory also includes the Canary Islands, in the Eastern Atlantic Ocean; the Balearic Islands, in the Western Mediterranean Sea; and the autonomous cities of Ceuta and Melilla, in mainland Africa. Peninsular Spain is bordered to the north by France, Andorra, and t
More jobs at Everfield
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.