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Expect scenarios on difficult tenants or landlords, prioritising competing viewings and repairs, and how you document decisions. Prepare examples of customer service under pressure and questions about whether the role is client-side lettings or internal to Niyaa People Ltd.
Best fit if you want hands-on residential lettings work in Leicester with a recruitment-sector employer context and can work fully on-site. Thin public company and pay data means you should confirm employer vs client placement, caseload, and travel in the process.
As a Lettings Officer placed or employed via a recruitment-focused firm such as Niyaa People Ltd, a typical day centres on tenant and landlord contact, viewings and check-ins/check-outs, chasing references and rent queries, logging issues, and coordinating repairs or compliance with property teams—often split between office admin and visits across Leicester.
Useful strengths for this title: clear tenant communication, accurate record-keeping, organisation under competing deadlines, basic tenancy/process awareness, and calm problem-solving on maintenance or arrears. Formal certs are not specified in the provided data.
No. The listing is for Leicester, Leicestershire with remote set to off, so plan for local office and property visits.
Available sources point to recruitment-industry activity (including Global Recruiter coverage); confirm the exact employer and client for this Lettings Officer post in interview.
No verified pay bands or employee-review ratings are in the supplied data, so treat any figures elsewhere as unverified until the employer confirms.
Website: niyaapeople.com
Public cache only — not an employee review.
Niyaa People Ltd is recruiting a Lettings Officer in Leicester, Leicestershire to support a substantial Housing Association client. This full-time appointment offers an experienced housing professional the chance to deliver smooth social housing lettings and allocations while keeping the voids process running efficiently. Role Overview In this Lettings Officer post you will work on a temporary full-time basis for Niyaa People Ltd’s Housing Association client in Leicester, Leicestershire. Your focus will be sustaining a responsive voids and lettings service that matches suitable applicants to available homes in line with social housing policies. You will own the full letting cycle so that empty properties are prepared, advertised and re-let without unnecessary delay, helping the organisation meet its re-let targets and tenant expectations. What You'll Do Oversee the complete end-to-end lettings cycle for vacant properties from notification through to tenancy sign-up Match applicants to suitable homes using allocations policies, shortlisting criteria and banding systems Arrange and conduct property viewings, collect feedback and manage any necessary follow-up actions Prepare formal tenancy offers, complete paperwork accurately and ensure all sign-up documentation meets compliance standards Coordinate with voids teams, maintenance colleagues and housing officers so properties are ready for letting on schedule Maintain clear records within housing management systems and produce regular updates on letting performance Respond to enquiries from applicants, provide accurate advice on eligibility and guide customers through the process What We're Looking For Proven experience as a Lettings Officer or similar role within social housing lettings and allocations Solid understanding of voids management, nomination agreements and lettings procedures used by Housing Associations Confidence handling the full lettings process, including applicant assessments, viewings and tenancy creation Strong organisational skills with the ability to prioritise a busy caseload and meet re-let timescales Clear written and verbal communication skills for working with applicants, colleagues and partner agencies Accurate record-keeping ability and familiarity with housing ICT systems A proactive, customer-focused approach and readiness to join the client team already based in Leicester, Leicestershire About the Company Niyaa People Ltd is hiring for this Lettings Officer role and provides a supportive environment for professionals contributing to the…
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