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Be ready to walk through guest recovery, how you prioritize a busy floor, and how you lead attendants without leaving the floor uncovered. Expect scenario questions on machine downtime, jackpot or payout handoffs, and when you escalate to slots management or security.
A strong match if you have casino floor or high-volume guest-service leadership experience, stay calm with money and machine issues, and want an on-site lead role at Diamond Jo Casino Dubuque in Dubuque—not remote work.
As Lead Slot Floorperson at Diamond Jo Casino Dubuque, you would typically oversee the slot floor: coaching attendants, handling guest issues and jackpot or machine procedures, keeping machines and stations service-ready, and coordinating with surveillance, cage, and slots leadership so play stays fair, friendly, and compliant on each shift.
No. The listing is on-site in Dubuque, Dubuque County (Iowa area).
Leading slot-floor coverage and guest service, supporting attendants, and following house procedures with cage, surveillance, and slots management.
No certification family or resources were provided for this listing; confirm any gaming license or house training with the employer.
Lead Slot Floorperson at Diamond Jo Casino Dubuque in Dubuque, Dubuque County About the Role The Lead Slot Floorperson will assist in maintaining and supervising slot floor operations. Responsibilities include covering breaks, helping with busy sections, resolving minor customer disputes, monitoring slot floor activity to protect company funds, overseeing employees to ensure safety, integrity, security, and compliance with Company and regulatory policies/procedures. What You'll Do Assist in maintaining and supervising slot floor operations Cover breaks when needed Help cover busy sections of the slot floor Resolve minor customer disputes Monitor slot floor activity to ensure protection of company funds Oversee employees to ensure safety, integrity, security, and Company and regulatory policies/procedures are upheld What We're Looking For Strong leadership skills for training and mentoring team members Excellent communication and interpersonal skills Ability to handle high-pressure situations calmly and effectively Demonstrated ability to maintain a safe and secure work environment Familiarity with casino operations and slot floor management Compliance with all Company and regulatory policies/procedures Working at Diamond Jo Casino Dubuque Join our team where you'll have the opportunity to contribute significantly to the success of our slot floor operations. As a Lead Slot Floorperson, you will play a crucial role in ensuring the safety and integrity of our casino environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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