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Website: lumen.com
Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana. It offers network, security, cloud, voice, and other managed communications services through its fiber optic and copper networks, data centers and cloud computing services. The company has been included in the S&P 600 index since March 2023, and was previously listed among the S&P 500.
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Lumen seeks a Lead IT Systems Analyst and Technical Product Owner to drive strategic digital product development supporting customers and partners across the United States. This full-time role combines product ownership, technical systems analysis, and AI-assisted product management to accelerate digital innovation, modernize customer-facing platforms, and deliver measurable enterprise value. Position Summary You will serve as the central strategic link between business stakeholders, product leadership, user experience design, technical architecture, and engineering delivery teams. In this position, you'll own the product roadmap and backlog for key digital initiatives, translating business priorities into clear, measurable requirements and technical solutions. Your focus will include modernizing and optimizing customer-facing digital platforms built on contemporary cloud-based digital experience technology, ensuring every customer interaction reflects excellence in design, performance, and business value. You'll champion the adoption of artificial intelligence and machine learning-powered techniques to enhance requirements analysis, backlog management, prioritization methodology, delivery planning, and strategic decision-making across the organization. Responsibilities Establish and manage the product backlog and technical roadmap for digital platform initiatives, ensuring strategic alignment with corporate objectives and measurable customer value delivery. Facilitate cross-functional collaboration across business stakeholders, product management, design leadership, technical architecture, and engineering teams to define product vision, feature prioritization, and user requirements. Develop comprehensive requirements documentation, acceptance criteria, and success metrics that translate business strategy into actionable engineering tasks. Lead product delivery coordination across geographically distributed teams by clarifying requirements, identifying and managing dependencies, and maintaining stakeholder alignment throughout delivery cycles. Integrate artificial intelligence and machine learning-powered insights into requirements analysis, backlog optimization, prioritization frameworks, delivery planning, and strategic decision-making. Guide technology modernization initiatives that ensure digital platforms remain scalable, resilient, and optimized for customer experience and business performance. Apply quantitative analysis, customer research, behavioral insights, and AI-generated recommendations to identify improvement opportunities, validate product decisions, and continuously optimize platform performance. Promote and institutionalize Agile methodologies, lean product practices, and systematic process improvement across all product delivery functions. Requirements Minimum 6 years of professional experience in Product Ownership, Product Management, Business Systems Analysis, or closely related disciplines, with a proven track record of successfully delivering digital products, web properties,…
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