Kata.ai
Kata.ai is an Indonesian Conversational Artificial Intelligence company that offers a chatbot platform for major corporations. The company is seeking a Lead Delivery Support to manage client issue triage, SLA performance, and continuous workflow improvement.
Requirements
- 3–5 years in technical support, customer success engineering, or operations roles
- Hands-on experience managing SLA-driven support operations for B2B / enterprise clients
- Hands-on troubleshooting experience with WhatsApp Business API, chatbot platforms, or conversational AI products
- Track record of producing RCA documentation for production incidents to enterprise clients
- Experience designing shift schedules, on-call rotations, or capacity plans
Benefits
- Flexible working hours
- Learning experience in Conversational AI Industry
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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