Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you lead CS work in B2B hardware/software environments and want an on-site lead role at a large Fortune 500 manufacturer rather than a remote SaaS-only desk.
As Lead Customer Success Representative at Honeywell in Jackson, you would own post-sale relationships for industrial or building customers: onboarding, adoption check-ins, escalation triage, and coaching other CSRs. Expect CRM updates, health reviews, and coordinating with account, support, and product teams so renewals and expansions stay on track.
Prioritize CRM fluency, executive-ready status reporting, and clear written/verbal escalation. Deepen product literacy in Honeywell’s automation or aerospace offerings you support. No certification list was provided for this posting.
No. The listing is on-site in Jackson, Hinds County, Mississippi.
It is a multinational industrial conglomerate in aerospace, building and industrial automation, and energy solutions (Wikipedia).
Customer health, escalations, coaching other reps, and retention coordination with account and support teams.
Website: honeywell.com
Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building automation, industrial automation, and energy and sustainability solutions (ESS). Honeywell also operates Sandia National Laboratories under contract with the U.S. Department of Energy. Honeywell is a Fortune 500 company, ranked 115th in 2023. In 2025, the corporation had a global workforce of approximately 101,000 employees. As of 2025, its chairman and chief exec…
Public cache only — not an employee review.
Honeywell — Jackson, Hinds County About the Role The Lead Customer Success Representative is an experienced individual contributor responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the customer lifecycle. This role focuses on ensuring customer adoption, satisfaction, and retention through proactive engagement and disciplined execution of Customer Success practices. Key Responsibilities Manage a portfolio of assigned customers to drive adoption, satisfaction, and retention. Develop and implement strategies for customer success by proactively engaging with customers throughout the lifecycle. Identify and address customer needs through regular check-ins, feedback sessions, and support initiatives. Collaborate with cross-functional teams to ensure seamless delivery of services that meet or exceed customer expectations. What We're Looking For Minimum 5 years of experience in Customer Success, Sales, or related field. Strong interpersonal and communication skills with the ability to build and maintain relationships at all levels of an organization. Proven track record of driving customer satisfaction and retention through proactive engagement and problem-solving. Aptitude for data analysis, reporting, and using CRM tools effectively. More About Honeywell Honeywell is a global leader in technology and manufacturing solutions. Our mission is to improve lives globally by developing innovative products and services that enhance the quality of life for people everywhere. With a strong emphasis on customer success, we are committed to delivering exceptional value through our dedicated team of professionals. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-24 UTC · getajob.ai