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Be ready to walk through hard service recoveries, how you lead a small desk team, and how you stay organized when several requests hit at once in a residential or hospitality setting.
Strong fit if you enjoy high-touch service leadership, calm problem-solving, and on-site work in Arlington rather than remote hospitality roles.
As Lead Concierge at The Waycroft for Bfsaul in Arlington, you set the guest and resident service standard: greet arrivals, coordinate packages and amenities, resolve issues on the floor, and coach front-desk teammates so every touchpoint stays calm and polished.
No. The listing is for on-site work in Arlington, Virginia.
A senior front-of-house service role at The Waycroft under Bfsaul, focused on guest or resident experience and team leadership.
No cert family or resources were provided for this posting.
Lead Concierge | The Waycroft Bfsaul Arlington, Virginia About the Role Since 1931, B. F. Saul Company has been dedicated to the acquisition, renovation, construction, and management of residential properties in the Washington Metropolitan area. The Waycroft, a part of our Residential division, is seeking an enthusiastic Lead Concierge to join its team. This role will involve providing exceptional customer service at the front desk for residents, visitors, and vendors while overseeing the concierge team. Core Duties Ensure all activities are conducted with a gracious approach. Always present a professional image to residents, visitors, and vendors. Oversee the concierge team to ensure efficient operations. Handle resident inquiries and requests in a timely manner. Assist with event planning and coordination for residents as needed. What You Bring Passion for customer service and networking. Positive attitude and friendly demeanor. Strong organizational skills and attention to detail. Experience in a similar role or relevant experience in hospitality. Ability to work effectively with a team and independently. Working at Bfsaul B. F. Saul Company prides itself on providing top-notch customer service, ensuring resident satisfaction. As part of the Waycroft team, you will have opportunities for growth within the company. This full-time position is based in Arlington, Virginia, with no remote option available. Shifts are Monday-Friday from 7:00 am – 3:00 pm, but there may be some weekend and night shifts required. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in providing exceptional service to our residents! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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