Netomi
Lead conversation-level analytics across AI and human-assisted customer interactions. Analyze resolution quality, looping behavior, escalation effectiveness, and failure patterns across clients. Produce decision-grade insights and recommendations that guide AI optimization and product improvements.
Requirements
- 5–8+ years of experience in analytics, applied science, decision science, or CX analytics roles
- Strong experience analyzing conversational, customer support, or interaction-level data
- Hands-on working knowledge of SQL and Python for data exploration and analysis
- Experience using LLMs or Gen-AI tools for analysis and insight generation
- Ability to create basic dashboards or visualizations to communicate findings effectively
- Strong understanding of conversation quality, DSAT drivers, and CX performance metrics
- Experience working with enterprise-scale customers, platforms, or complex support environments
- Proven ability to communicate complex findings in clear, decision-oriented narratives
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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