Sutherland
Sutherland is seeking a L2 Support Engineer to provide advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components.
Requirements
- Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.
- Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.
- Validate network/firewall prerequisites, connectivity, and data flows.
- Perform diagnostics: log analysis, workflow validation, error tracebacks.
- Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.
- Author/update SOPs, KB articles, and runbooks.
- Participate in RCA reviews and problem management.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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