Hey Contact Heroes
We are looking for motivated freelancers (EU) to support our customer service team – by phone, email, and chat for one of the world’s largest music companies.
Requirements
- Handling customer inquiries about orders, products, and services
- Communication by phone, email, and chat (approximately 85% back office)
- Accurate documentation in the designated tools (e.g. Zendesk)
- Collaboration with the project team to ensure high customer satisfaction
- Valid VAT ID
- Very good German language skills in writing and speaking, English skills are an advantage
- Experience in customer service / contact center (phone, email, or chat)
- Reliable, structured, and independent work style
- Punctual, resilient, and team-oriented
Benefits
- Long-term perspective with fair compensation
- Close exchange with team management and project management
- Opportunity to bring your enthusiasm for music into the job
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Germany
Germany, officially the Federal Republic of Germany, is a country in Western and Central Europe. It lies between the Baltic Sea and the North Sea to the north with the Alps to the south. Its sixteen constituent states have a total population of over 82 million, making it the most populous member state of the European Union (EU). Germany borders Denmark to the north; Poland and the Czech Republic to the east; Austria and Switzerland to the south; and France, Luxembourg, Belgium, and the Netherlands to the west. The nation's capital and most populous city is Berlin and its main financial centre
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