Miratech
Miratech is a global IT services and consulting company seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS.
Requirements
- 2+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.
- Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
- Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
- Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
- Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
- Familiarity with version control tools (GIT, GitHub, TFS).
- Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
- Strong problem-solving, debugging, and troubleshooting abilities.
- Excellent communication and collaboration skills with cross-functional teams and stakeholders.
Benefits
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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