Photon Interactive UK Limited
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
- Configure Jira Service Management projects, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog.
- Implement SLA policies, priority rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity access requests.
- Configure knowledge base integration with Confluence.
- Develop dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
Required Skills & Qualifications
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira Cloud environments.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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