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Support Services Group is hiring JAM Customer Service Agents New in Kingston, JM for full-time roles that place you at the heart of delivering outstanding client support. Step into this position and help create positive experiences every day in a focused, professional setting. Role Overview In the JAM Customer Service Agents New role at Support Services Group in Kingston, JM, you will serve as a vital contact point for customers seeking guidance or assistance. This full-time opportunity based in Kingston, JM centres on building strong rapport, understanding needs clearly, and guiding interactions toward successful outcomes while contributing to overall service excellence within the team. Core Duties Respond promptly and courteously to customer enquiries received by telephone or other channels Identify core concerns, supply accurate information, and work through practical solutions Document each interaction carefully to support continuity and future reference Escalate particularly complex matters efficiently while keeping customers informed Maintain a calm, solution-focused approach even during busy periods Adhere to established service standards and contribute ideas for continuous improvement Who We're Looking For Solid experience handling customer interactions in a service-oriented role is preferred Clear verbal and written communication abilities suited to diverse contacts Strong listening skills paired with thoughtful problem-solving Comfort using common computer applications and support systems Reliability, patience, and the capacity to manage multiple tasks during a full-time schedule A positive attitude that thrives within a collaborative Kingston, JM workplace Why Join Support Services Group Support Services Group is hiring for this role and offers a supportive team environment. As a JAM Customer Service Agents New colleague in Kingston, JM you will find opportunities to refine your skills, work alongside committed peers, and take pride in providing reliable support that makes a genuine difference for those you assist. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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