Miratech
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world’s largest enterprises. We are looking for an ITSM/ITIL Architect to serve as the process architect for a large-scale network consolidation program at a US-based Tier-2 Telco.
Requirements
- Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise
- Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds before any site moves to execution
- Map raw observability alerts into the target ITSM platform to build the operational logic pipeline
- Architect automated incident-creation rules within the ITSM platform
- Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Poland
Poland, officially the Republic of Poland, is a country in Central Europe. It extends from the Baltic Sea in the north to the Sudetes and Carpathian Mountains in the south, and borders Lithuania and Russia to the northeast; Belarus and Ukraine to the east; Slovakia and the Czech Republic to the south; and Germany to the west. The territory has a varied landscape, diverse ecosystems, and a temperate climate. Poland is composed of sixteen voivodeships and is the fifth most populous member state of the European Union (EU), with over 38 million people, and the fifth largest EU country by land area
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