Miratech
We are looking for an ITSM/ITIL Architect to design the operational engine, including the ITSM framework, CAB quality gates, and alert correlation logic for a large-scale network consolidation program at a US-based Tier-2 Telco. Responsibilities include designing the target operating model, building rules and governance mechanisms, and architecting automated incident-creation rules within the ITSM platform.
Requirements
- 10+ years of experience in IT Service Management, ITIL architecture, or NOC process design, particularly within enterprise M&A integrations
- Expert-level knowledge of enterprise ITSM platforms, specifically ServiceNow or Jira Service Management
- Deep understanding of alert correlation, monitoring pipelines (LogicMonitor, SolarWinds, Datadog), and event management frameworks
Benefits
- Competitive Pay and Benefits
- Culture of Relentless Performance
- Growth Mindset
- Welcoming Multicultural Environment
- Global Impact
- Social Sustainability Values
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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