IT Support Team Lead

Your impact:

You will be the strategic bridge who translates business needs into reliable IT solutions.  Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment.

In this role, you will support the people behind Channable; your mission is to maintain our internal workspace and assist our employees; it does not involve supporting our clients.

What you bring to the team:

• You’re fluent in the English language as well as “business” to “tech” and can translate vice versa

• You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role

• You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues

• Solid coordination, communication, and crisis management skills

• Good understanding of common Security & Compliance practices

What you will do:

• Plan, delegate, and prioritize our general IT workload

• Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building

• Dive into technical challenges alongside the team

• Keep a good overview of our automations and make sure information is well documented

• Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users

• Liaise on issues with large(r) impact with team members, departments, and stakeholders

• Planning and reviewing OKRs

• Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives

Who are you?

• You are a people-oriented individual who helps others with an open and approachable attitude

• You enjoy working with modern technologies and are not afraid of learning some new tricks

• You are pragmatic and empathic towards your team members and other stakeholders

• You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience

• You bring some experience with Project- and Service management

• You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones

• You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right “gear” for the best output.

• You have an eye for improving workflows and processes to eliminate friction and waste.

Bonus points for:

• Experience with any of the listed applications:

  • Github

  • Hubspot

  • 1Password

  • JumpCloud

  • Google Cloud / Workspace

  • Torii

• Linux, iOS, Android

• Scripting languages (PowerShell / Bash)

• Any relevant certifications or proven track records

The logistics:

• Commitment: Minimum 32 to 40 hours per week.

• Location: Hybrid workspace (minimum 2 days a week in our Utrecht office).

• Right to work: Valid work permit for the Netherlands or EU citizenship required.

Important note: We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don’t check every box, as we are looking for passionate individuals with potential and a willingness to grow.