Mercor
IT & Back Office Expert responsible for designing support workflows, grading agent performance, and building challenging scenarios for IT support, customer support, HR operations, and facilities.
Requirements
- 3+ years in IT helpdesk, customer support, HR operations, or admin/facilities support.
- Working fluency in at least two of: ticket triage (ServiceNow, Jira, Zendesk), access management and SSO, HR systems (Workday, BambooHR).
- Clear written communication; articulate reasoning and decisions step by step.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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