Mercor
We are looking for an IT Support Specialist to design realistic support workflows, grade agent performance, and develop scenarios for IT and customer support, HR operations, and facilities. The ideal candidate has 3+ years of experience in IT helpdesk, customer support, HR operations, or admin/facilities support and is proficient in ticket triage, access management, and HR systems.
Requirements
- 3+ years of experience in IT helpdesk, customer support, HR operations, or admin/facilities support
- Working fluency in at least two of: ticket triage (ServiceNow, Jira, Zendesk), access management and SSO, HR systems (Workday, BambooHR)
- Clear written communication; articulate reasoning and decisions step by step
Benefits
- Strong contributors promoted based on task quality and throughput
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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