Radiology Partners
Role Overview
Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine OS updates. Troubleshoot and resolve user issues across desktops, mobile devices, conferencing tools, and VPN, escalating to Tier 3 or Engineering as needed.
What You Will Do
Manage user access, onboarding/offboarding activities, and assist with documentation of planned downtimes or service interruptions. Maintain device upkeep, coordinate hardware repairs and replacements, and uphold SLAs through timely end-user support.
Why It Might Be a Fit
Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity. Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment.
Requirements
- 3-5 years of experience in Information Technology, or an equivalent combination of education and experience
- Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity
- Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment
- Strong knowledge of Windows and macOS operating systems, with experience troubleshooting hardware and software issues
- Experience with remote support tools, ticketing systems, and clear communication to both technical and non-technical audiences
Benefits
- Competitive Benefits package
- Compensation Reviews
- Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Health & wellness coverage options
- 401k benefits
- Family planning and telehealth
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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